Question 1

How fast is the billing POS checkout?

Accepted Answer

Every transaction is optimized for lightning-fast checkout and print speed. The POS interface supports barcode scanning, custom discounts, and split payment modes.

Question 2

Can I customize the thermal invoice layout?

Accepted Answer

Yes. Our built-in print editor allows you to drag, drop, and edit fields to customize templates, receipts, and prices to match your store logo.

Question 3

Does it support barcode and receipt tag printing?

Accepted Answer

Absolutely. You can generate custom price tags and barcodes directly from your product list and print them on any standard thermal label printer.

Question 4

Can I track items by batch number?

Accepted Answer

Yes. You can manage inventory by batch, which is ideal for tracking expiry dates, manufacture details, and custom supplier rates.

Question 5

How do low-stock alerts work?

Accepted Answer

You can set custom minimum thresholds for products. Once stock drops below that level, the system triggers alerts so you can reorder in time.

Question 6

Does it support warehouse layout mapping?

Accepted Answer

Yes, you can visually assign shelf and storage locations to products, so staff can retrieve items instantly.

Question 7

How does the AI Stock Import save time?

Accepted Answer

Instead of typing dozens of products manually, you upload a supplier invoice image or PDF. Our AI reads the items, HSN numbers, and tax rates and populates your stock preview for approval.

Question 8

What is the AI Store Analyst?

Accepted Answer

It is an interactive query interface. You can type questions like 'Which batch of medicine is expiring next month?' or 'Show me sales trends for this week,' and get answers and charts instantly.

Question 9

Are GST calculations automatic?

Accepted Answer

Yes. Once you select a product's GST slab (e.g. 5%, 12%, 18%), the billing system splits CGST/SGST automatically on all checks.

Question 10

How do I share data with my accountant?

Accepted Answer

You can export audit-ready reports including GSTR-1 summaries, GSTR-3B guidelines, and HSN details into Excel spreadsheets in one click.

Question 11

How does the Pay-As-You-Go pricing work?

Accepted Answer

Our Pay-As-You-Go plan allows you to pay based on usage starting at ₹15/day, billed weekly. There are no upfront annual commitments.

Question 12

Is there a free trial available?

Accepted Answer

Yes. We offer a 14-day free trial with full access to all features (including AI tools). No credit card is required to sign up.

Question 13

Are there any hidden setup or license fees?

Accepted Answer

No. Pricing is completely transparent. All updates, local support, and mobile syncing are included in your active plan.

Question 14

What is your refund policy for prepaid subscription plans?

Accepted Answer

All subscription models in WhatsMySale operate on a transparent day-wise payment structure. When you cancel an ongoing prepaid plan (such as 30-day, 6-month, or Annual), you receive a 100% refund for all remaining unused days. You are never billed for days you don't use.

Question 15

How do I cancel my prepaid plan and get my refund?

Accepted Answer

It takes just two quick steps inside your store admin: (1) Cancel your plan: Go to Shop Admin > Settings > Billing & AI credits and click 'Cancel Subscription'. The system instantly calculates your remaining pro-rated amount and deposits it into your store wallet. (2) Request refund: Go to Shop Admin > Settings > About and click 'Request Wallet Refund'. Note: Submitting this request will immediately deduct your wallet balance to ₹0.00 while your payout is queued.

Question 16

How long do refunds take and where is the money sent?

Accepted Answer

Refunds are processed and credited within 2 to 3 business days. For maximum security and compliance, refunds are dispatched strictly to the registered store owner's original payment method / bank account only.

Question 17

What happens to my wallet balance when I click 'Request Wallet Refund'?

Accepted Answer

Clicking 'Request Wallet Refund' immediately reduces your store wallet balance to ₹0.00 and logs an active 'Processing' refund request. You can track the progress anytime right from Shop Admin > Settings > About under 'Refund Request Status'.

Question 18

Can I cancel a Pay-As-You-Go (PAYG) subscription anytime?

Accepted Answer

Yes. With Pay-As-You-Go, there are zero upfront lock-ins. When you cancel, any unbilled usage for your current cycle is invoiced. Once settled (or cleared with your available wallet balance), your subscription is paused with no future charges or penalties.

Question 19

Does billing function offline when internet is down?

Accepted Answer

Yes. WhatsMySale caching architecture allows full offline billing. Once internet connectivity is restored, all data automatically syncs back.

Question 20

How is my customer and sales data secured?

Accepted Answer

Your data is stored with bank-grade encryption on secured cloud databases. Shift managers can restrict employee access tiers for security.

Frequently Asked Questions

Billing & POS Questions

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