Customer-First Guarantee
100% Unused Days Refund Policy
All WhatsMySale subscription models operate on a transparent day-wise structure. Cancel anytime and receive 100% of your unused prepaid balance back to your owner's account.
Day-Wise 100% Refund
All prepaid plans come with a 100% refund on remaining unused days. You only pay for the exact period your store was active.
2 – 3 Business Days
Refund payouts are automatically queued and credited directly to your bank account or original payment method within 2 to 3 working days.
Owner's Account Only
For complete fraud protection and accounting compliance, refunds are processed strictly to the registered store owner's account.
How to Request a Refund in 2 Steps
You can cancel and claim your unused balance anytime with zero paperwork.
Cancel Plan in Settings
Go to your Shop Admin > Settings > Billing & AI credits tab and click Cancel Subscription.
The platform immediately computes the remaining days on your prepaid plan and adds that exact amount into your store wallet balance.
Request Refund in About
Navigate to Shop Admin > Settings > About and click the Request Wallet Refund button.
Note: This action will directly reduce your wallet balance to ₹0.00 instantly to lock in your payout. Your refund will be completed in 2 to 3 business days to the owner's original payment method.
Refund & Cancellation Terms
1. Day-Wise Prorated Calculation
Prepaid subscriptions (Monthly, Extended 6-Month, or Annual) are treated on a day-wise rate calculated as Paid Amount / Total Plan Days. If you decide to discontinue before your license expires, 100% of the monetary balance corresponding to unused days is credited directly to your store wallet.
2. Processing Timeframe & Banking Rails
Refund payouts are initiated through verified banking and gateway partners (Razorpay / UPI / NEFT). Turnaround time is strictly 2 to 3 business days from the moment the refund request is submitted in the About panel.
3. Identity & Fraud Prevention
Payouts are routed exclusively to the verified original payment source used during checkout (or the bank account of the registered store owner). We do not disburse funds to unauthorized third-party accounts or cash handles.
4. Pay-As-You-Go (PAYG) Billing Adjustments
Pay-As-You-Go subscribers are billed post-usage on an automated weekly cycle. If you cancel PAYG, only accumulated days or walk-in bill prints up to the cancellation timestamp are invoiced. Unused credit pack balances are also adjusted accordingly.
5. 14-Day Free Trial Protection
All new accounts come with a zero-cost 14-day trial. If you cancel during your trial period, zero charges are incurred and no refund application is required.
Refund & Cancellation FAQs
Quick answers regarding money-back workflows and balance payouts.
Have a specific question about your refund?
Our accounts and technical support team are here to assist with any billing inquiries or status confirmations.